Service
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Q&A

These questions are commonly asked by the customer, please check to see. If not, don’t hesitate to contact us: +(84) 66 57 58 5
We are available 24/7.


Step 1: Click on the product you are interested.

Step 2: Click on the image to zoom (+) and see the product details. Check information on size, fabric structure, usage guidelines and product price.

Step 3: Choose the appropriate size, select the quantity and add the product to the cart.

Step 4: You continue shopping other products or click Pay to make payment.

Step 5: Choose payment method.

Step 6: Choose order validation method: E-mail authentication or our customer service department will contact you directly via telephone.

Step 7: After order confirmation, our staff will contact you and make an appointment before delivery.

Postpay

You can pay directly to our delivery staff.

1. Delivery policy

In order to create favorable conditions for customers, mattana applies a nationwide free delivery policy to online shopping customers.

2. Delivery time

- The TP. Ho Chi Minh City and Hanoi: maximum 02 days.

- Provincial area: maximum 03 days.

- Delivery time excluding holidays (Saturdays and Sundays).

Please inquire directly to our hotline: 01235 779 779 to cancel your order.

1. Please bring your invoice when changing products.


2. The product must be full of post cards, product labels and not used.


3. The value of the product changed: equal to or higher than the value of the previously purchased product (if higher, it will be compensated for more).


4. Time to change products within 07 days from the date of purchase on the sales invoice.


5. Venue: All mattana stores nationwide (except Supermarkets and Shopping Centers).

Shopping in Mattana is absolutely easy. Just follow these steps

Choose the section and then the product type (jacket, coat, vest, etc). 

View the products you are interested in and click the photograph to zoom or to see product in details: sizes, composition, reference code and price. Select and add it to your basket. You can click to continue shopping or to process order

If you would like to process your order, do following steps:

-Register 

-Choose delivery method. 

-Select  payment method. 

-Confirm the order. 

-You will receive an email confirming your order.